When developing the system ADWOC plan what needs to be measured and how the results will be used to identify where improvement is required or desired.

As one of measurements of system & business performance, ADWOC monitors information relating to customer perception as to whether the customer requirements are fulfilled, so we can enhance customers’ satisfaction level by improve our system, and services.

To ensure customer satisfaction, we:

In order to determine the degree of conformance, implementation and effectiveness of the Quality Management System and providing information to facilitate change and improvement; ADWOC Quality Assurence Team conduct Internal Audit at planned intervals covers all company activities and departments.

Whilst the Internal Audit measures the system, it will still be necessary to monitor and in some cases measure individual processes. When a process is planned it should have a clear objective or purpose. The main purpose of monitoring or measuring the process is to determine if it is achieving this objective or purpose. There are many different ways adopted by ADWOC to monitor or measure a process; cycle time, waste, costs, variability, nonconformance…etc. Where the process is not effective it is an indication of problem that needs to be corrected and such appropriate action should be taken.

ADWOC always ensures that product/service which do not conform to service requirements is identified and controlled to prevent its unintended use or delivery.

ADWOC collects, monitors, and analyzes data from across the company to continually improve our products, services, processes, and the overall effectiveness of our quality management systems. Turning information into action is a key component of our quality system and our customers’ success.

Data drives our business decision making and is used to monitor trends, prioritize issues, and confirm the effectiveness of problem prevention, resolution, and continual improvement programs. We collect and use data in many ways, but the main purpose is to support continual improvement and customer satisfaction efforts.

ADWOC does not stop when it attains one of its quality goals. We are dedicated to the continual re-examination of the way we do things today, so we can discover better ways of doing them tomorrow.

ADWOC Quality Management System employs Continuous Improvement as part of our work culture. This concept has shifted our culture toward teams, employee engagement, open communications and has helped to identify new ways of improving cycle times, quality and customer satisfaction.